Cisco ISV 24X7 RHEL Server 2-Socket/2-Virtual | 3-Year Support — CON-ISV1-EL2S2V3A

Maintain application continuity on Red Hat Enterprise Linux with Cisco Independent Software Vendor Application Services for 2-socket or 2-virtual server deployments. This 24x7, 3-year technical service is designed for environments where software availability matters and response time cannot wait for business hours. With 1-hour phone support for Severity Level 1 issues, this service gives infrastructure teams a defined escalation path when production workloads are at risk. It is a practical fit for organizations running vendor-supported ISV applications on RHEL and needing coverage aligned to server-based licensing or virtualized deployments. Cisco positions this service for teams that want predictable support terms around mission-critical software rather than ad hoc break/fix handling. The result is faster access to assistance when outages, application faults, or platform issues threaten service levels. For procurement teams, the value is in buying a support contract that matches the deployment model and the operational risk profile of enterprise Linux workloads. Ideal For Supporting production RHEL application servers in enterprise data centers Covering virtualized Linux workloads with vendor-backed service terms Maintaining escalation coverage for Sev 1 application outages Standardizing support for ISV software deployed on 2-socket servers Why This Product 1 Includes 1-hour phone response for Severity Level 1 issues 2 Covers both 2-socket and 2-virtual server environments 3 Provides 24x7 technical support for 3 years 4 Targets ISV application support on RHEL server platforms