Cisco ISR1100 Series CX Level 1 8x5xNBD Route | Enterprise Support — CON-L1NBD-ISR1104G

Keep your ISR1100 Series routing environment covered with Cisco CX Level 1 support. This service is designed for organizations that need dependable assistance during business hours and a defined next-business-day response path when issues affect branch connectivity. For distributed networks, the cost of a router problem is rarely limited to the device itself. It can interrupt access to applications, remote users, and site-to-site traffic. 8x5xNBD coverage helps reduce that exposure by giving your team a structured support model and faster access to Cisco resources when recovery matters. CX Level 1 support is a practical fit for environments that want vendor-backed service without paying for around-the-clock coverage they may not need. It supports budget discipline while still protecting the routing layer that keeps remote sites connected. Use this contract to standardize support across ISR1100 deployments, simplify procurement, and align service levels with branch operating hours. For teams responsible for uptime, it adds a layer of accountability that basic warranty coverage does not provide. Ideal For Supporting branch routers that operate on business-hour schedules Maintaining connectivity for remote offices and distributed sites Standardizing support across ISR1100 router fleets Reducing recovery time after routing hardware or service issues Why This Product 1 1-year service term for short-cycle planning 2 8x5xNBD coverage fits business-hour branch operations 3 Cisco support for ISR1100 Series routing platforms 4 Next-business-day response helps reduce downtime