Cisco ISE Plus Fixed SMS-1000 Service | On-site Maintenance — ISE-PLS-SMS-1K

Keep Cisco ISE support aligned to the pace of enterprise operations with a fixed 3-year maintenance service designed for rapid issue resolution. Cisco ISE Plus Fixed SMS-1000 provides on-site support, parts replacement, and labor coverage under a 9x5 next-business-day service model. That combination matters when identity and access control are tied to daily business continuity. For infrastructure teams, the value is in reducing downtime risk without overbuying support you do not need. On-site service shortens the path from diagnosis to remediation, while parts and labor coverage helps avoid delays caused by separate procurement or third-party coordination. The fixed service structure also gives procurement a clearer cost profile over the full term. This service is a practical fit for organizations that depend on Cisco ISE for policy enforcement, authentication workflows, and secure network access. When support quality directly affects user access and operational stability, a defined service window and next-business-day response can make the difference between a contained incident and a prolonged disruption. Ideal For Supporting Cisco ISE deployments that require predictable maintenance coverage Maintaining identity and access control services during business hours Reducing recovery time for hardware-related service incidents Planning fixed-term support for enterprise network security infrastructure Why This Product 1 On-site response instead of depot-based handling 2 Parts and labor included for simpler remediation 3 3-year term for budget planning 4 9x5 next-business-day coverage for business-hour operations