Cisco isCoord UC Connect for Microsoft Lync Softphone — Lync Softphone Integration | Lync, Softphone, isCoord — BWTQK9-80-ML2002=

Deliver a consistent softphone experience for Microsoft Lync users by deploying isCoord UC Connect. This Cisco-identified component (MPN BWTQK9-80-ML2002=) integrates softphone control surfaces with Lync endpoints, reducing the need for bespoke client development. Use it where organizations require vendor-recognized integrations, predictable support escalation, and repeatable deployment patterns. isCoord UC Connect shortens time-to-service by providing a recognized integration layer between Lync and third-party UC tooling. Engage A5 IT for sizing, licensing guidance, and phased rollouts to ensure the integration meets your availability and compliance goals. Ideal For Integrate third-party CRM click-to-dial into Lync softphone workflows Standardize softphone controls for distributed Lync users across sites Replace ad-hoc scripting with a vendor-identified integration layer for Lync Enable rapid pilot deployments of Lync-based softphone features with vendor support Why This Product 1 Use a vendor-identified integration versus homemade scripts to reduce long-term maintenance 2 Preserve vendor supportability by purchasing the Cisco-identified component rather than unbranded connectors 3 Accelerate pilot-to-production timelines with a documented integration layer 4 Avoid hidden operational costs common with unsupported third-party adapters