Cisco HyperFlex HX240C M5 24x7x4OS SNTC Support | Enterprise Service — CON-OSP-AF240CSX

Protect a hyperconverged platform that carries more than routine workload traffic. This Cisco Smart Net Total Care service is designed for the HyperFlex HX240C M5 environment and provides 24x7x4OS coverage, giving operations teams a clear support path when the platform is tied to application availability, virtualization performance, and storage continuity. Around-the-clock coverage matters when the infrastructure stack cannot wait for the next business day. 24x7x4OS support helps reduce exposure to extended outages by pairing continuous access to support with a four-hour response objective. For teams responsible for production clusters, that can be the difference between a contained incident and a prolonged service interruption. This service is a strong fit for organizations that have standardized on Cisco HyperFlex and need support continuity that matches the importance of the platform. It is not about adding features to the hardware; it is about protecting the investment already in place with a service model that supports faster recovery, cleaner escalation, and more predictable operations. Ideal For Supporting a production HyperFlex cluster running business-critical virtual machines Maintaining coverage for a remote site that depends on a single hyperconverged platform Reducing recovery time for storage or compute incidents in a Cisco-based infrastructure stack Standardizing premium support across enterprise hyperconverged deployments Why This Product 1 24x7 coverage for environments that cannot wait for business hours 2 Four-hour response objective for faster incident handling 3 Support aligned to Cisco HyperFlex hyperconverged infrastructure 4 Premium service posture for production workloads versus basic support tiers