Cisco HyperFlex HX240C 3YR SNTC 24x7x4OS | Support, Enterprise — CON-3OSP-240CM5SX

When HyperFlex is carrying production workloads, support speed becomes part of the platform design. This 3-year Cisco Smart Net Total Care contract for the HX240C adds 24x7 coverage with 4-hour onsite response, giving operations teams a defined path to restore service quickly when hardware issues threaten availability. That matters in clustered environments where a failed component can affect more than one application. With around-the-clock access to Cisco support and onsite response targets, teams can move from diagnosis to remediation without waiting for the next business day. The result is tighter control over outage windows and less pressure on internal staff during incidents. For procurement and infrastructure planning, a multi-year support term also simplifies lifecycle management. It aligns service coverage with the expected operating window of the platform and helps justify the investment in a converged system that is expected to carry critical workloads. This is the kind of support profile organizations choose when uptime, response time, and vendor accountability need to be explicit. Ideal For Supporting a HyperFlex cluster running production virtual workloads Covering infrastructure that requires 24x7 vendor response Reducing recovery time for onsite hardware incidents Standardizing support for Cisco converged infrastructure Why This Product 1 24x7 support versus business-hours-only coverage 2 4-hour onsite response versus next-business-day service 3 3-year term for lifecycle alignment 4 Built for HyperFlex HX240C production environments