Cisco FLEX CC On-Premises UCCX Premium Concurrent Agent | Contact Center — A-FLEX-PJXPC

Keep your contact center aligned to real demand with Cisco FLEX CC On-Premises UCCX Premium Concurrent Agent. This licensing model is designed for organizations running Cisco Unified Contact Center Express Premium on-premises, where predictable agent concurrency matters more than seat-count inflation. It helps procurement and infrastructure teams match licensing to active usage, supporting tighter cost control without compromising operational coverage. For teams managing customer service, help desk, or internal support operations, concurrent agent licensing can be a practical fit when staffing fluctuates across shifts, queues, and seasonal peaks. It supports a deployment model that stays close to your infrastructure standards while preserving the control many enterprise environments require for compliance, governance, and performance planning. Choose this option when you need a licensing structure that reflects how agents actually work, not just how many names appear on a roster. It is a strong fit for organizations that value on-premises control, Cisco ecosystem alignment, and a premium contact center experience built for sustained service delivery. Ideal For Customer service teams running Cisco UCCX on-premises Shared-agent contact centers with variable shift coverage Internal IT help desks managing concurrent support demand Enterprise procurement teams standardizing Cisco contact center licensing Why This Product 1 Concurrent licensing instead of fixed named-user allocation 2 Built for on-premises Cisco UCCX Premium environments 3 Better fit for shared-agent and shift-based operations 4 Helps align spend to active contact center usage