Cisco FLEX CC On-Premises PCCE Standard Concurrent Agent | Licensing — A-FLEX-PJPSC

Support contact center operations with licensing designed around how agents actually work. FLEX CC ON-PREMISES PCCE STANDARD CONCURRENT AGENT provides concurrent access for Cisco PCCE environments, making it a practical fit for teams that need to manage shared usage rather than assign every seat to a single named user. For enterprise contact centers, concurrent licensing helps align spend with real operational demand. It gives procurement and infrastructure teams a clearer model for scaling access while preserving control over entitlement management in an on-premises deployment. This license is well suited to organizations that want to keep their contact center architecture under direct control while maintaining flexibility for staffing changes, shift-based operations, and variable agent utilization. The result is a licensing structure that supports service consistency without unnecessary seat overhead. Ideal For Licensing Cisco PCCE for shared agent environments Supporting shift-based contact center staffing models Controlling access in on-premises customer care deployments Scaling concurrent usage without assigning every agent a dedicated seat Why This Product 1 Concurrent agent licensing versus named-user licensing 2 On-premises deployment versus cloud-only entitlement 3 Usage-aligned access versus fixed seat allocation 4 Cisco PCCE support versus generic contact center licensing