Cisco Firepower 2120 CX Level 1 24x7x4 Support | Enterprise Security — CON-L14HR-FPR21GFN

Protect perimeter availability with a support plan built for the Cisco Firepower 2120 NGFW Appliance. CX Level 1 24x7x4 coverage gives operations teams around-the-clock access to Cisco support, with a 4-hour replacement target that helps reduce exposure when hardware issues threaten enforcement points. For environments where firewall downtime can interrupt segmentation, VPN access, or threat inspection, faster parts replacement matters. This service is designed to keep the appliance in service and shorten the time between fault detection and recovery. It is a practical fit for teams that need predictable response commitments and a clear escalation path. Choose this support level when the appliance protects business-critical networks and the cost of delay is higher than the cost of assurance. It adds service discipline to a security platform already positioned at the edge of the network. Ideal For Supporting a branch or campus firewall that must stay online after hardware faults Maintaining perimeter security for a data center edge appliance Reducing downtime risk for VPN and segmentation enforcement points Backing a security operations team that needs predictable vendor response Why This Product 1 24x7 coverage versus business-hours-only support 2 4-hour replacement target versus standard next-business-day service 3 Vendor-backed escalation versus third-party break-fix coverage 4 Built for Firepower 2120 versus generic firewall support plans