Cisco Firepower 1120 CX Level 1 8x5xNBD Support | Enterprise Security — CON-L1NBD-FPR1120A

Keep your Cisco Firepower 1120 aligned to operational expectations with CX Level 1 8x5xNBD support. Built for environments that run standard business-hour operations, this service provides next-business-day response coverage and access to Cisco support resources when issues need disciplined escalation. For security teams, the value is not just response time. It is the ability to preserve continuity around a critical firewall platform without committing to 24x7 coverage that may not match the deployment model. CX Level 1 support helps reduce uncertainty during incidents, supports faster case progression, and gives procurement teams a clear service tier tied to the platform in production. This service is a practical fit for branch, campus, and distributed security environments where the Firepower 1120 anchors policy enforcement and threat protection. It is designed for organizations that want predictable support economics while maintaining a formal vendor-backed path for issue resolution. When uptime, access control, and inspection services matter, the right support tier helps protect the investment already made in the appliance. Ideal For Supporting a branch firewall that operates during standard business hours Covering a campus security appliance with vendor-backed response Maintaining service continuity for distributed perimeter protection Providing formal support coverage for procurement-managed firewall assets Why This Product 1 Business-hour coverage instead of 24x7 support 2 Next-business-day response for planned operations 3 Cisco-backed service for Firepower 1120 4 Better fit for controlled support budgets