Cisco Firepower 1010 Support CON-OSP-FPR1010A 24x7 4-Hour | Security — CON-OSP-FPR1010A

Security appliances do not get a maintenance window when traffic is flowing. This Cisco support offering is built for Firepower 1010 environments that need around-the-clock access to vendor assistance and a defined response target when issues affect perimeter protection. The 24x7 coverage model is especially valuable for edge security deployments where outages can interrupt inspection, policy enforcement, or remote access. A 4-hour response target helps reduce the time between incident detection and expert engagement, which matters when the firewall is part of the control plane for the site. For teams managing distributed branches or smaller office locations, this support contract helps keep security operations predictable. It supports planning by extending coverage across a full year, reducing the friction of short-term renewals and giving procurement a cleaner path for budget alignment. Choose this when the Firepower 1010 is not optional infrastructure. It is the layer that stands between the network and exposure, and support coverage should reflect that priority. Ideal For Supporting branch office firewalls that must stay available after hours Covering perimeter security appliances in distributed enterprise sites Maintaining service continuity for remote access and policy enforcement Standardizing support for Cisco Firepower 1010 deployments Why This Product 1 24x7 coverage is suited to always-on security operations 2 4-hour response helps shorten escalation time 3 Annual term fits smaller refresh and budget cycles 4 Cisco support aligns with standardized Firepower deployments