Cisco Expressway Series 24x7x4 Solution Support | Enterprise Support — CON-SSSNP-EXPWY13K

Protect collaboration services with support designed for Cisco Expressway Series deployments that cannot afford extended disruption. This 24x7x4 solution support model is built for organizations that depend on Expressway for secure connectivity, remote access, and real-time communications. When collaboration infrastructure is tied to daily operations, response time matters. Around-the-clock coverage with a four-hour response target helps reduce the window between incident detection and vendor engagement, which is especially important for teams supporting distributed workforces and external communications. This support offering is a strong fit for enterprises that need predictable service coverage for a critical platform rather than reactive break-fix handling. It helps IT teams maintain operational confidence, preserve user experience, and keep collaboration services aligned with business expectations. For organizations standardizing support around Cisco infrastructure, this package adds the service assurance that justifies the cost of a mission-critical communications stack. Ideal For Supporting Cisco Expressway environments used for secure remote collaboration Maintaining service continuity for voice and video access infrastructure Providing around-the-clock coverage for enterprise communications platforms Reducing downtime risk in distributed workforce collaboration deployments Why This Product 1 24x7 coverage versus standard business-hours support 2 Four-hour response target for faster engagement 3 Purpose-built for Cisco Expressway Series 4 Better continuity for collaboration infrastructure than basic support plans