Cisco ESS WITH 8X5XNBDOS | Professional Services, Cisco Support — CON-ECDO-CSROOM72

Keep collaboration spaces available when teams depend on them most. Cisco ESS WITH 8X5XNBDOS provides 8x5 support with next-business-day response for eligible Cisco room deployments, helping IT teams control downtime risk and maintain service continuity without overbuying premium coverage they may not need. This service is designed for organizations that standardize on Cisco room systems and want a defined support window aligned to business hours. It gives procurement and infrastructure teams a practical way to protect conferencing investments while keeping support costs predictable. For environments where meeting rooms, executive spaces, and shared collaboration areas must stay ready for daily use, the value is in faster access to vendor-backed service and a clearer path to resolution. Compared with basic warranty coverage, this support model is better suited to production collaboration environments where response timing matters. It helps reduce operational friction, supports planning around maintenance windows, and adds confidence for teams responsible for user experience across distributed offices. If your room systems are part of the business workflow, this service helps keep them that way. Ideal For Supporting executive conference rooms that must remain available during business hours Covering standard office collaboration spaces across a distributed enterprise Protecting room-based conferencing deployments with predictable response timing Maintaining service continuity for Cisco collaboration hardware in daily use Why This Product 1 Business-hours coverage instead of 24x7 premium support 2 Next-business-day response for predictable incident handling 3 Vendor-backed service for eligible Cisco room systems 4 Better fit for standard production collaboration environments