Cisco ESS 8x5xNBD Controller Room Kit Mini | On-Site Support — CON-ECDN-CSKIT9IN

Keep your controller-room environment covered with a service plan built for fast recovery and controlled risk. This 3-year on-site maintenance offering delivers 8x5xNBD support with 6-hour repair response, helping reduce downtime when hardware issues interrupt operations. Parts replacement, repair, and phone support are included, along with comprehensive defective material retention for organizations that need tighter control over failed components. For teams responsible for uptime, the value is in the response model: on-site assistance when it matters, plus the operational discipline of retaining defective material under your own process. That matters when service windows are tight, spare parts are limited, and every interruption has a cost. This plan is designed for environments that need dependable support coverage without overbuying unnecessary service tiers. Choose this service when the cost of delay is higher than the cost of protection. It helps sustain service continuity, simplify incident handling, and keep maintenance aligned to the realities of enterprise infrastructure support. Ideal For Supporting controller-room infrastructure that cannot tolerate extended repair delays Maintaining enterprise hardware under a defined on-site service window Managing failed components with retained defective material workflows Reducing operational risk for teams that need predictable repair response Why This Product 1 Includes 6-hour repair response instead of standard next-business-day handling 2 Adds comprehensive defective material retention for tighter asset control 3 Covers parts replacement and repair under a 3-year term 4 Delivers on-site support for faster resolution in controlled environments