Cisco ESS 24X7X4 VCS 20 Add Non-Traversal NTW | Enterprise Support — CON-EC4N-LVCS20

Protect production Cisco environments with a support plan designed for fast response and consistent coverage. ESS 24X7X4 VCS delivers around-the-clock service with a 4-hour response target, helping infrastructure teams contain incidents before they spread across dependent systems. The 20 add-on non-traversal network coverage is suited to organizations that need expanded service scope without introducing unnecessary complexity into the support model. This service is built for operations teams that cannot afford long diagnostic cycles or fragmented vendor handoffs. It supports disciplined incident handling, clearer escalation paths, and a service structure that aligns with enterprise change control. For procurement teams, the value is in reducing downtime risk while preserving budget predictability across critical network assets. Choose this service when the network is too important for generic coverage and too complex for reactive break-fix support. It gives senior IT teams a stronger operational backstop for Cisco environments that must stay available through maintenance windows, incidents, and after-hours events. Ideal For Supporting Cisco network infrastructure in a 24x7 operations environment Covering production switches and adjacent network services with rapid response Extending support entitlements for enterprise network refresh programs Backing mission-critical connectivity where downtime affects business operations Why This Product 1 24x7x4 coverage for faster incident handling than standard business-hours support 2 20 add-on non-traversal entitlement for broader service scope 3 Cisco-specific support alignment for enterprise network environments 4 Built for operational continuity rather than reactive break-fix coverage