Cisco Enhanced Support for FPR1K | Firewall Support, Enterprise Service — CON-SWS1-TMC1150

Maintain confidence in your firewall layer with Cisco Enhanced Support for FPR1K. When security infrastructure sits on the path of every user, site, and application, support quality matters as much as hardware capability. This service is designed to help teams move quickly from incident to resolution, with a support model that fits enterprise operations and the pressure of keeping traffic flowing. For organizations running FPR1K platforms, enhanced support helps reduce the operational drag that comes from waiting on generic assistance. It gives IT and security teams a clearer escalation path, better alignment with production expectations, and a support entitlement that reflects the importance of perimeter defense. That matters when firewall availability affects remote access, segmentation, or branch resilience. Choose this service when the business cost of delayed response is greater than the premium for stronger coverage. It is a practical fit for teams that need predictable vendor support around a security platform they depend on every day. Ideal For Supporting firewall infrastructure in enterprise perimeter security stacks Maintaining service continuity for branch office connectivity Backing security operations teams during production incident response Providing vendor support for FPR1K-based network protection deployments Why This Product 1 Stronger vendor escalation than standard break-fix coverage 2 Better fit for production firewall environments 3 Designed for enterprise security operations teams 4 Supports critical perimeter and branch use cases