Cisco EDU NVIDIA GRID Production SUMS VDI 3-Year | On-Site Support — NV-GRID-WKP-E-3YR

Keep virtual desktop infrastructure supported when service windows are tight and downtime is expensive. Cisco SMARTnet Onsite - Extended Service delivers 24 x 7 x 4 hour response with on-site exchange, parts and labor coverage, and access to phone support, web knowledge base resources, repair, replacement, and new releases updates. For teams running VDI at scale, the value is in response discipline. When an issue affects user access or workload continuity, this service is structured to shorten time to action with on-site availability and parts replacement support. The 3-year term gives procurement a clear planning horizon while helping operations maintain predictable support coverage across the lifecycle. This is a service designed for environments where support quality matters as much as the hardware itself. It helps reduce operational friction, preserve uptime expectations, and keep critical desktop delivery infrastructure aligned with enterprise support requirements. Ideal For Supporting enterprise VDI deployments with strict uptime targets Covering production desktop infrastructure that needs rapid parts replacement Maintaining Cisco-backed support for distributed user environments Extending service coverage for procurement-managed infrastructure refresh cycles Why This Product 1 Includes 24 x 7 x 4 hour on-site response 2 Adds parts and labor coverage for faster remediation 3 Provides exchange service instead of basic remote-only support 4 Covers VDI environments with a 3-year term