Cisco DNA Premier TE Level 1 Software Subscription | Enterprise Support — CON-L1SWT-AIRDNAP

Keep Cisco DNA Premier covered with a Level 1 software subscription support offering built for operational continuity. This service is designed for IT teams that need a clear first line of vendor assistance when issues arise, helping accelerate triage and reduce the time spent sorting through routine incidents. For organizations running Cisco software in production, the value is in faster path-to-resolution and less disruption to internal teams. Level 1 support provides a structured entry point for troubleshooting, helping your staff focus on higher-value work while vendor-backed assistance handles initial case handling and escalation flow. This subscription is a practical fit for environments where uptime, response discipline, and support accountability matter. It helps standardize how incidents are managed, which is especially important when network services support business-critical users and applications. For procurement teams, it also adds clarity: a defined support layer, tied to the Cisco software environment, with coverage intended to keep operations moving with less friction. Ideal For Supporting Cisco DNA Premier deployments in production networks Providing first-line assistance for recurring software incidents Standardizing support coverage for enterprise IT operations Reducing help desk burden on internal network teams Why This Product 1 Defined Level 1 support instead of ad hoc troubleshooting 2 Subscription coverage for Cisco DNA Premier environments 3 Remote-first service model for faster case intake 4 Better fit for enterprise operations than basic break-fix support