Cisco DNA Center Virtual Appliance CX Level 2 Support | Enterprise — CON-L2SW-DN5SWQA3

Maintain support coverage for Cisco DNA Center virtual appliance deployments with a Level 2 CX service contract. Built for enterprise teams that depend on centralized network management, this service provides a structured support path when platform issues affect visibility, automation, or operational control. Cisco DNA Center sits at the center of network operations, so support quality matters. A Level 2 service arrangement helps teams move beyond basic troubleshooting and into vendor-backed escalation when the environment needs deeper technical attention. That is especially important when the appliance supports policy, assurance, and workflow functions across a large infrastructure footprint. This service is a fit for organizations that want predictable support handling for a critical management platform. It reduces the friction of ad hoc incident response, supports longer-term planning, and keeps the appliance covered by Cisco’s service organization. For procurement teams, it also simplifies lifecycle management by tying support to the platform rather than leaving a gap in operational coverage. Ideal For Supporting Cisco DNA Center virtual appliance deployments in enterprise operations centers Maintaining coverage for centralized network assurance and policy workflows Providing escalation support for network management platform incidents Standardizing support for virtual appliance-based infrastructure management Why This Product 1 Level 2 support provides deeper escalation than basic coverage 2 Cisco-specific service fits DNA Center platform dependencies 3 Remote delivery reduces operational overhead 4 Support contract helps avoid gaps in management platform coverage