Cisco DNA Center Appliance Gen 3 Support 8x5xNBD | Enterprise Service — CON-3SSNT-DN3HWAPL

Cisco DNA Center is often the control point for network operations, so support coverage has to match its role. This service package is designed for Cisco DNA Center Appliance Gen 3 environments that need structured assistance, predictable response handling, and a clear path for escalation when the management plane is under pressure. With 8x5xNBD coverage and 30-minute emergency telephone support, this offering is aimed at teams that run network operations on a business schedule but still need fast access to help when issues surface. That balance matters for organizations managing campus, branch, or distributed infrastructure where configuration, visibility, and assurance depend on the appliance staying available. Compared with generic service coverage, this support model is tied to the operational reality of a Cisco management platform. It helps procurement teams justify spend by protecting a system that influences the health of the broader network, not just a single device. For architecture and operations leaders, it is a practical way to preserve continuity, reduce risk, and keep the DNA Center environment aligned to production expectations. Ideal For Supporting Cisco DNA Center in campus network operations Maintaining a centralized management platform for branch infrastructure Protecting the network control plane in production environments Standardizing support for enterprise DNA Center deployments Why This Product 1 Faster emergency response than standard business-only support 2 Built for a central network management appliance, not generic IT service 3 8x5xNBD coverage fits operational teams with defined support hours 4 Supports the platform that governs broader network visibility and control