Cisco DNA Center Appliance Gen 2 56 C Level 1 Support | Enterprise — CON-L1NBD-DN2HWA

Maintain continuity for Cisco DNA Center Appliance Gen 2 with Level 1 support built for operational teams that need predictable service coverage. The 8x5xNBD model provides business-hour access with next-business-day response, giving IT organizations a clear support path when appliance issues affect network management workflows. Cisco DNA Center sits at the center of network automation, policy, and visibility. When that platform is down or degraded, the impact reaches beyond a single device. This support service helps reduce that risk by providing a defined response framework for the appliance that orchestrates day-to-day network operations. For enterprises standardizing on Cisco infrastructure, this support level offers a practical balance between cost and coverage. It is well suited to environments where uptime matters, but where next-business-day response is acceptable for non-emergency restoration. The result is more predictable support planning and better protection for a critical control-plane investment. Ideal For Supporting Cisco DNA Center appliances in enterprise network operations centers Maintaining automation and policy platforms with business-hour support coverage Protecting centralized network management systems with next-business-day response Covering control-plane infrastructure in standardized Cisco environments Why This Product 1 Next-business-day response for planned support coverage 2 Level 1 support for Cisco DNA Center Appliance Gen 2 3 Business-hour service model for predictable operations 4 Better fit for control-plane systems than basic break-fix coverage