Cisco CX Level 2 Support Subscription, 1 Year | Maintenance, 24x7 — CON-L2SWT-C9524YCA

Protect CX software operations with a 1-year technical support subscription that keeps maintenance coverage active around the clock. This service package includes 24x7 support access, new release updates, web support, phone support, repair, and parts replacement, giving infrastructure teams a clear path to resolution when issues arise. With parts-and-labor service characteristics and a 30-day response window for parts and labor, this subscription is built for environments where downtime carries real cost. It helps preserve continuity, reduce internal escalation burden, and keep supported systems aligned with current software releases. For organizations that depend on stable communications and predictable support coverage, this service offers a practical way to extend product life while maintaining vendor-backed assistance. It is a strong fit for teams that need defined service terms, responsive support channels, and a maintenance model that supports operational planning. Ideal For Extend support coverage for deployed CX software in production environments Maintain access to vendor updates for systems that must stay current Support help desk escalation paths for teams managing CX-related incidents Cover repair and replacement needs under a defined maintenance term Why This Product 1 Includes 24x7 support access instead of business-hours-only coverage 2 Adds new releases updates to keep software current 3 Covers repair and parts replacement under parts-and-labor service 4 Defines a 30-day response window for parts and labor