Cisco CX Level 2 DCN Essential SW License | 24x7x6 On-Site Support — CON-L2DS-ACIESXF

Protect software operations with a service plan built for fast response and accountable repair. This Cisco CX Level 2 offering covers DCN Essential software with 24x7x6 on-site support, giving infrastructure teams a direct path to parts replacement, phone assistance, and repair when issues threaten availability. The 4-year service duration supports longer lifecycle planning and helps align support coverage with platform stability goals. With a 6-hour repair response time, the service is aimed at environments where delays translate into operational risk, especially when network-dependent applications or distributed sites need predictable support handling. For procurement teams, the value is in reducing uncertainty around service escalation and field repair. For technical teams, the benefit is a clearer support model that pairs on-site action with parts and labor coverage. Compared with basic break-fix coverage, this plan is better suited to organizations that need faster resolution, tighter service accountability, and a support structure that matches the importance of the software in production. Ideal For Supporting Cisco DCN Essential software in production environments Maintaining uptime for distributed network operations Planning service coverage for multi-year infrastructure lifecycles Reducing repair delays for sites that require on-site response Why This Product 1 On-site support is faster to resolve than remote-only service 2 6-hour repair response improves recovery speed 3 4-year term supports longer operational planning 4 Parts and labor coverage reduces service friction