Cisco CX Level 2 8x7 NCD Catalyst 9800L Wireless Controller | Support — CON-L2NCD-C9800LFL

Keep wireless infrastructure aligned to business demand with Cisco CX Level 2 support for the Catalyst 9800L Wireless Controller. This service is built for enterprise WLAN teams that need more than basic break-fix coverage: they need a clear escalation path, vendor context, and support that matches the operational importance of the controller. With 8x7 coverage, your team gains access to Cisco assistance during extended daily windows, which is especially valuable when controller issues can affect authentication, roaming, and access across large user populations. Level 2 support is well suited to environments where internal teams already manage day-to-day operations but want deeper vendor involvement when incidents require faster diagnosis and more precise resolution guidance. For organizations standardizing on Cisco wireless, this service helps protect the value of the Catalyst 9800L platform by reducing uncertainty during incidents and giving network teams a more direct route to resolution. It is a practical choice when wireless uptime, user experience, and operational confidence carry real business weight. Ideal For Supporting a campus wireless controller in a production enterprise network Escalating complex WLAN incidents beyond first-line operations Maintaining controller stability for large user and device populations Backing Cisco wireless standardization with vendor support Why This Product 1 Level 2 escalation versus first-line support 2 8x7 coverage versus standard weekday-only service 3 Built for Catalyst 9800L wireless controller environments 4 Better fit for production WLAN operations than generic support