Cisco CX LEVEL 2 8X5XNBD9500 1Y DNA ADVANTAGE HW — 1 Year Level 2 Support | 8x5, NBD — CON-L2NBD-C950Y48A

Cisco CX Level 2 8x5 Next Business Day 9500 DNA Advantage hardware support delivers focused vendor intervention for 9500-class network equipment. Targeted at enterprise switching deployments that require predictable, business-hour hardware remediation, the service bundles Level 2 technical escalation with Next Business Day onsite actions where applicable. DNA Advantage coverage ensures eligible software and feature entitlements are handled in concert with hardware fixes, reducing coordination gaps between software assurance and physical repairs. Over a 12-month term, you gain a single-vendor path for triage, prioritized case management, and inventory-aware parts dispatching designed to reduce mean time to repair for critical aggregation and campus switches. Choose this SKU when operational continuity and platform-specific service level commitments materially lower outage impact and justify a premium over basic break/fix contracts. Ideal For Maintain campus aggregation switches with priority vendor support Ensure predictable repair timelines for branch or data center core devices Coordinate software entitlement fixes alongside hardware replacement Shorten incident resolution windows for high-availability network segments Why This Product 1 Includes DNA Advantage entitlement coordination vs. simple hardware-only SLAs 2 Focused Level 2 escalation reduces handoffs compared to general support 3 8x5 Next Business Day logistics prioritize business-hour continuity 4 Targets 9500-class platforms where repair timelines materially affect uptime