Cisco CX Level 2 8x5xNBD Support for Azure Stack HCI | Enterprise — CON-L2NOS-UCSTVMAN

Protect Azure Stack HCI operations with a support plan designed for production environments that cannot afford uncertainty. This Level 2 service provides 8x5 next-business-day coverage for a Microsoft Azure Stack HCI hybrid CTO node deployment, giving infrastructure teams a defined escalation path when issues arise. For organizations standardizing on Cisco-backed procurement and support workflows, this service helps preserve operational continuity without adding complexity to the stack. It is suited to teams that want structured coverage for a single node deployment and a support model aligned to business hours, incident response, and controlled maintenance planning. The value is in predictability: a known service level, a defined support window, and coverage intended for production use. That makes it easier to plan around internal SLAs, reduce downtime exposure, and keep critical workloads moving on the infrastructure already in place. Ideal For Supporting a production Azure Stack HCI node in a business-hours operations model Covering a single virtual server in a controlled enterprise licensing environment Providing escalation support for hybrid infrastructure teams managing Cisco procurement Maintaining continuity for workloads that require next-business-day response Why This Product 1 Provides Level 2 coverage instead of basic break-fix support 2 Uses 8x5 next-business-day response for planned operations 3 Targets Azure Stack HCI hybrid CTO node deployments 4 Includes a 1-year subscription and support term