Cisco CX Level 2 8x5xNBD CW9800H2 Wireless Control | Support — CON-L2NBD-CW98H21A

Support the wireless control plane with Cisco CX Level 2 8x5xNBD service for the Catalyst CW9800H2 platform. Designed for organizations that depend on stable wireless operations, this service provides business-hours coverage and next-business-day response expectations to help contain issues before they affect broader connectivity. Wireless controllers sit at the center of access, mobility, and policy enforcement. When they need attention, response quality affects more than a single device; it affects user experience across the network. CX Level 2 gives IT teams a defined support path for the CW9800H2, helping streamline incident management and reduce uncertainty during troubleshooting and recovery. This service is a strong fit for enterprises that want vendor-backed support aligned to a critical wireless control platform without moving to a higher service tier than the environment requires. It helps procurement standardize support coverage while giving operations a clear escalation path for a controller that anchors day-to-day wireless service delivery. Ideal For Enterprise wireless controller support Campus mobility operations coverage Wireless incident escalation planning Lifecycle support for CW9800H2 deployments Why This Product 1 Business-hours coverage for controller operations 2 Next-business-day response for planned recovery 3 Matched to Cisco Catalyst CW9800H2 wireless control 4 Appropriate for teams standardizing support tiers