Cisco CX Level 2 8x5xNBD Catalyst 3650 Support | Enterprise Service — CON-L2NBD-WSC365SL

Support Catalyst 3650 infrastructure with a service model built for predictable response and controlled escalation. Cisco CX Level 2 8x5xNBD coverage provides business-hours support with next-business-day response, giving infrastructure teams a clear path when issues require vendor-backed attention. This service is a strong fit for organizations that run campus switching as a core dependency and need more than basic break-fix handling. Level 2 support helps route technical issues through a defined escalation path, which is valuable when network stability affects users, applications, and service desks across the business. For procurement teams, the 8x5 model offers a practical balance between coverage and cost. It supports environments that do not require around-the-clock response, while still preserving a formal support relationJTFp for critical switching assets. Choose this service when Catalyst 3650 uptime matters, but your operating model is built around business-hour support windows and next-business-day remediation expectations. Ideal For Supporting a production Catalyst 3650 switch stack during business hours Providing next-business-day escalation for campus network incidents Maintaining service coverage for branch or office switching infrastructure Replacing ad hoc troubleshooting with a formal Cisco support contract Why This Product 1 Provides business-hours coverage instead of 24x7 premium support 2 Adds next-business-day response for predictable remediation 3 Targets Catalyst 3650 rather than generic network hardware 4 Uses Level 2 escalation for more structured technical handling