Cisco CX Level 2 8x5xNBD APIC Appliance Support | Enterprise — CON-L2NBD-APIC11L5

Protect the APIC layer that keeps ACI policy and automation moving. Cisco CX Level 2 8x5xNBD support for the APIC appliance gives infrastructure teams a defined service window and next-business-day response path for issues that can disrupt fabric operations. It is built for organizations that cannot afford ad hoc escalation or slow vendor engagement when the control plane needs attention. This service fits environments where APIC availability, configuration integrity, and operational consistency matter more than generic break-fix coverage. By aligning support to business hours and next-business-day response, it helps teams plan maintenance, manage incidents, and keep remediation work moving with less uncertainty. For enterprise networks, that predictability is often the difference between a contained issue and a prolonged outage. Choose this support tier when the APIC appliance is central to your ACI deployment and you need a service model that matches the operational value of the platform. It provides a clearer path for issue handling than lower-touch coverage and helps justify the investment in a production-grade controller environment. Ideal For Supporting production ACI fabrics that depend on APIC availability Covering enterprise controller environments during business-hour operations Standardizing vendor support for APIC appliance incidents Maintaining service continuity for network automation teams Why This Product 1 Business-hour coverage instead of limited break-fix access 2 Next-business-day response for faster issue handling 3 Cisco-backed support for APIC appliance environments 4 Better fit for production ACI operations than basic coverage