Cisco CX Level 2 8x5 NBD Catalyst 3650 Support | Catalyst 3650, NBD, TAC — CON-L2NBD-WSC3654X

Ensure predictable operations for Cisco Catalyst 3650 deployments using Level 2 CX support with 8x5 NBD response. This service couples remote Cisco TAC engineering for advanced diagnostics with next-business-day field response where applicable. Focused on access-layer concerns—PoE stability, stack integrity and uplink redundancy—engineers work through configuration, software interaction and hardware fault isolation to restore service quickly. The contract reduces procurement friction by consolidating technical escalation and field logistics under one workflow, giving operations teams a single point of contact for incident closure. Opt for this plan when internal teams need fast vendor escalation paths and documented remediation to satisfy internal SLAs and audit requirements. Ideal For Support for branch-office access switches running PoE for phones and APs Vendor escalation for complex stacking or inter-switch issues Assurance of predictable field logistics for scheduled maintenance Compliance-focused support with documented incident remediation Why This Product 1 Offers vendor NBD field response versus phone-only maintenance plans 2 Includes TAC Level 2 escalation not available with community support 3 Targets 3650-specific stacking and PoE diagnostics versus generic contracts 4 Provides incident documentation for procurement and audit use