Cisco CX Level 2 24x7x4OS Nutanix Support | Enterprise Support — CON-L24OS-HCI8NFRE

Support Nutanix environments with a Cisco CX service model built for around-the-clock operations and enterprise escalation. This Level 2 offering is structured for all-NVMe hyperconverged deployments where performance, availability, and response discipline matter more than generic break-fix coverage. With 24x7 coverage and a 4-hour onsite response target, this service helps infrastructure teams respond faster when issues affect production workloads. That matters in environments where storage performance and cluster stability directly influence application uptime, user experience, and operational risk. The value of this support tier is not just access to assistance. It is the combination of defined response expectations, vendor-backed escalation, and coverage aligned to the demands of modern hyperconverged infrastructure. For organizations standardizing on Nutanix, this service helps preserve continuity while giving procurement teams a support option that matches the importance of the platform. Ideal For Supporting Nutanix production clusters that require continuous coverage Backing all-NVMe hyperconverged environments with defined escalation Covering enterprise workloads where onsite response timing matters Standardizing vendor support for mission-critical infrastructure operations Why This Product 1 24x7 coverage versus limited-hours support 2 4-hour onsite response versus slower response commitments 3 Level 2 escalation versus basic support tiers 4 All-NVMe focus versus generic infrastructure coverage