Cisco CX Level 2 24x7x4 Cisco DNA Center App — 24x7 SLA | DNA Center, Support — CON-L24HR-DN2HWPL

Preserve orchestration and keep intent-based operations intact with 24x7 Level 2 support for Cisco DNA Center. This service delivers continuous monitoring, troubleshooting, and remediation guidance for DNA Center application issues, integrations, and supported device interactions. Coverage includes remote diagnostics plus an assured 4-hour onsite response for qualifying incidents, reducing downtime for northbound integrations, automation workflows, and device inventory synchronization. Engineers apply Cisco DNA Center operational best practices, configuration validation, and escalation to Cisco TAC when hardware or software defect analysis is required. Reporting and post-incident summaries accelerate root‑cause understanding and drive corrective actions to prevent recurrence. Use this level when you need a dedicated escalation path for DNA Center app incidents, predictable SLA commitment, and the operational expertise to keep policy, assurance, and automation services delivering expected outcomes across campus and branch deployments. Ideal For Support DNA Center orchestration after a network automation rollout across campus and branches Protect production intent-based policies and assurance during high-change windows Troubleshoot northbound API and SIEM integrations that impact automation workflows Provide predictable SLAs for managed services contracts and vendor coordination Why This Product 1 Provides 24x7 application-level coverage compared with business-hours-only packages 2 Includes a defined 4-hour onsite response for qualifying incidents versus remote-only plans 3 Focuses on DNA Center orchestration and integrations rather than generic device support 4 Delivers engineering-level escalation and post-incident recommendations for avoidance