Cisco CX Level 2 24x7x4 Catalyst 9500 48-Port 25/100G — 24x7 SLA | Catalyst, Support — CON-L24HR-C9504YA4

Protect your aggregation fabric with Level 2 engineering focused on Catalyst 9500 48-port 25/100G environments. This support offering provides continuous incident intake, remote troubleshooting, and a defined 4-hour onsite dispatch for qualifying severity events that threaten uplink throughput or control plane stability. Engineers verify hardware and software interactions, review interface and forwarding behavior, and coordinate escalations to vendor specialists when required. The service reduces operational risk for high-density distribution and core switches that carry critical tenant or application traffic. Reporting includes incident resolution narratives, configuration recommendations to harden forwarding and control plane behavior, and guidance on firmware or image compatibility. Choose this level when you require predictable SLAs for aggregation switches and tighter operational control over performance-sensitive network segments. Ideal For Protect campus or data center distribution switches carrying tenant and application traffic Ensure predictable recovery SLAs for aggregation switches in multi-tenant environments Troubleshoot intermittent high-throughput link drops or flow abnormalities Validate firmware and configuration changes prior to wide release across the fabric Why This Product 1 Targets high-density aggregation switches with 25/100G port focus versus generic switch support 2 Includes 4-hour onsite response for qualifying incidents rather than remote-only troubleshooting 3 Provides forwarding and control plane expertise tailored to Catalyst 9500 architectures 4 Bundles incident reporting and hardening recommendations to reduce repeat outages