Cisco CX Level 2 24x7x4 Catalyst 3650 Support | Enterprise Service — CON-L24HR-WSC365SL

Maintain network continuity when switch issues can’t wait for business hours. Cisco CX Level 2 24x7x4 support for Catalyst 3650 gives IT teams continuous access to Cisco expertise, with four-hour response coverage that helps move critical incidents into active resolution faster. Built for environments where access, segmentation, and campus switching are tied directly to business operations, this service adds a higher support tier for teams that need more than basic break-fix coverage. It is a practical fit for organizations standardizing on Catalyst 3650 hardware and looking to reduce the operational drag of unresolved faults, configuration questions, and escalation delays. For procurement teams, the value is straightforward: predictable support coverage for a deployed switching platform that still carries real workload responsibility. For network architects, it means a clearer path from incident to vendor engagement when uptime, user access, and application reachability are on the line. CX Level 2 support helps preserve the investment already made in the Catalyst 3650 platform by extending the service posture around it. Ideal For Supporting campus access switches in enterprise headquarters Maintaining network uptime for branch office switching Covering production switching environments with limited on-site staff Standardizing support for Cisco Catalyst 3650 deployments Why This Product 1 Adds 24x7 access versus business-hours-only support 2 Includes four-hour response coverage for faster escalation 3 Targets the Cisco Catalyst 3650 platform specifically 4 Fits enterprise switching environments with uptime requirements