Cisco CX Level 2 24x7x4 10/48x100M-10GT 6x100G | Enterprise Support — CON-L24HR-N9KC931

Support dense network infrastructure with Cisco CX Level 2 24x7x4 service for environments built around 48 ports at 100M, 1G, 2.5G, 5G, and 10G, plus 6 x 100G uplinks. This service is aimed at organizations that depend on high-throughput switching and need a support model that matches the operational importance of the fabric. With 24x7 coverage and a 4-hour response objective, it helps reduce the time between incident detection and vendor engagement. That matters in networks where a single switch can affect access, aggregation, or core connectivity across multiple teams and applications. The service is a strong fit for enterprise data centers, campus cores, and aggregation layers where uptime, port density, and uplink capacity all carry real business impact. For procurement teams, this support tier helps justify the investment in higher-capacity switching by pairing the hardware with a service level designed for critical environments. For operations teams, it provides a clear path to escalation and a more predictable response posture when network issues cannot wait. Ideal For Supporting enterprise access switches with mixed-speed client connectivity Maintaining service coverage for data center aggregation and uplink fabrics Backing campus core switching where downtime affects many users Standardizing support across high-density Cisco network deployments Why This Product 1 24x7 coverage versus limited-hours support 2 4-hour response objective versus slower standard escalation 3 Supports 48 mixed-speed ports and 6 x 100G uplinks versus lower-capacity service scopes 4 Cisco-backed network support versus generic third-party contracts