Cisco CX Level 1 SW C9600 DNA Advantage Support | Enterprise Network — CON-L1SWX-96DNXA5Y

Protect Cisco C9600 DNA Advantage deployments with Level 1 software support coverage built for enterprise operations. When network teams are responsible for campus and core infrastructure, support quality matters as much as the software itself. This offering provides a defined support path for issue handling, helping organizations keep escalation structured and response expectations clear. For procurement teams, the value is in maintaining coverage on a critical Cisco platform without adding unnecessary complexity. Level 1 support is a practical fit when the goal is to preserve operational continuity, reduce ambiguity around ownerJTFp, and keep the installed software under an active support relationJTFp. That matters in environments where network uptime, change windows, and incident response are tightly managed. Compared with lower-tier or informal support arrangements, this coverage helps justify the investment in Cisco DNA Advantage by protecting the software lifecycle and giving IT teams a cleaner path for assistance. It is a straightforward way to keep a strategic network platform supported across the term of ownerJTFp. Ideal For Campus core network support for Cisco C9600 deployments Software coverage for enterprise switch infrastructure Procurement of support for installed Cisco DNA Advantage software Operational continuity planning for managed network environments Why This Product 1 Support coverage is tied to Cisco C9600 DNA Advantage software 2 Level 1 service provides a defined path for issue handling 3 Enterprise-focused coverage supports critical network operations 4 Service-based model fits software lifecycle management