Cisco CX Level 1 APIC Appliance Medium 8x5xNBD | Cisco Support — CON-L1NBD-APIC1M42

Maintain control-plane confidence with Cisco CX Level 1 support for APIC appliance medium configurations. The 8x5xNBD service model is designed for environments where predictable vendor response matters more than around-the-clock coverage, giving infrastructure teams a clear path for issue escalation during business hours. APIC appliances sit at the center of policy and automation workflows, so support quality directly affects how quickly your team can restore normal operations. This service helps reduce the time spent diagnosing appliance-related issues on your own and provides a structured support path when the platform needs attention. For procurement teams, the appeal is straightforward: a defined support tier, a known response window, and a service model that fits enterprise operations without paying for coverage you may not need. For architects, it helps preserve operational discipline around a critical controller layer. If your APIC deployment is sized for a medium configuration, this support offering gives you a practical way to keep the environment covered while maintaining budget control and service predictability. Ideal For Supporting APIC appliances in enterprise network automation environments Covering medium configuration controller deployments Maintaining business-hours support for production policy infrastructure Reducing escalation time for APIC-related operational issues Why This Product 1 Defined support tier for APIC appliances 2 8x5 next-business-day coverage versus 24x7 premium support 3 Medium configuration targeting for right-sized coverage 4 Cisco-backed response for control-plane infrastructure