Cisco CX Level 1 8x5xNBD TelePresence Support | Cisco Enterprise — CON-L1NBD-CT2CG2SM

Protect collaboration uptime with Cisco CX Level 1 8x5xNBD support for TelePresence environments. Built for organizations that depend on room systems, codecs, and meeting infrastructure during business hours, this service provides next-business-day response within an 8x5 coverage window. It is a practical fit for enterprises that want dependable vendor-backed support without the cost of 24x7 coverage. For IT teams managing executive rooms, conference spaces, and distributed collaboration endpoints, service continuity matters more than generic warranty language. This support offering helps reduce time spent troubleshooting alone and gives procurement a clear, predictable service tier tied to Cisco TelePresence deployments. It is especially valuable when meeting availability affects leaderJTFp communication, customer calls, and cross-site coordination. Choose this support level when you need a defined response commitment, a Cisco-aligned service path, and coverage that matches standard business operations. It is a straightforward way to protect the value of installed TelePresence infrastructure and keep critical collaboration systems available when teams need them most. Ideal For Supporting executive TelePresence rooms during standard business hours Maintaining conference room collaboration systems across office locations Covering Cisco TelePresence deployments that do not require 24x7 support Providing vendor-backed response for business-critical meeting infrastructure Why This Product 1 Business-hours coverage instead of 24x7 support 2 Next-business-day response for predictable resolution timing 3 Cisco-backed service path for TelePresence systems 4 Better fit for standard enterprise operating schedules