Cisco CX Level 1 8x5xNBD Support for HCIAF240CM | Exchange Service — CON-L1NCO-HCIAM6SX

Protect hyperconverged operations with a Cisco service plan built for fast recovery and predictable support. CX Level 1 for HCIAF240CM delivers 8x5 coverage for one year, with next-business-day advance parts replacement through a service depot exchange model. That means failed components move out of the critical path quickly, helping infrastructure teams restore service without waiting on ad hoc procurement or uncertain repair timelines. This service package includes remote diagnosis, phone support, web knowledge base access, intrusion definition updates, and new releases updates, giving your team multiple paths to isolate issues and stay current on supported fixes. For environments where uptime, response discipline, and parts logistics matter, the value is not just coverage — it is the ability to keep a specialized Cisco compute platform moving with less operational friction. It is a practical fit for teams that need structured support around a deployed hyperconverged system and want a clear service window, defined response time, and exchange-based parts handling. Ideal For Support a deployed Cisco hyperconverged compute environment with defined parts replacement coverage Maintain service continuity for infrastructure teams managing production hyperconverged workloads Handle failed hardware through depot exchange workflows with next-business-day response Extend support coverage for a Cisco HCIAF240CM deployment without adding internal repair overhead Why This Product 1 Includes next-business-day advance parts replacement 2 Uses depot-based exchange instead of ad hoc repair 3 Covers one year of 8 x 5 support 4 Adds remote diagnosis and phone support