Cisco CX Level 1 8x5xNBD Secure Firewall Support | Enterprise — CON-L1NBD-FMC2700K

Protect firewall operations with a support tier designed for predictable business-hour coverage and next-business-day response. Cisco CX Level 1 8x5xNBD for Secure Firewall gives infrastructure teams a clear path to case escalation, technical assistance, and service continuity when issues affect policy enforcement, connectivity, or security posture. This service is a strong fit for organizations that want dependable vendor support aligned to standard operating hours. It helps reduce time spent diagnosing firewall issues internally, while preserving budget for the environments that truly require premium 24x7 coverage. For teams managing production networks, branch security, or segmented data center traffic, the value is in faster access to Cisco expertise when incidents occur. Choose this support level when you need practical coverage, not excess. It is built for disciplined operations teams that want a defined response window, structured support engagement, and a service model that matches the criticality of the deployment. Ideal For Supporting branch firewall deployments with business-hour coverage Maintaining production perimeter security with vendor-backed case handling Covering firewall environments that do not require 24x7 response Standardizing support for Cisco Secure Firewall across distributed sites Why This Product 1 Business-hour coverage instead of 24x7 support 2 Next-business-day response for lower urgency incidents 3 Cisco-backed support for Secure Firewall environments 4 Budget-conscious service tier for standard operations