Cisco CX Level 1 8x5xNBD OS Small Secure Network Server | Support — CON-L1NOS-SNS3A8K9

Keep identity services on track with Cisco CX Level 1 support for the Small Secure Network Server used with the ISE app. This service is built for organizations that need dependable weekday coverage and next-business-day response for issues that can affect access control, authentication, and policy enforcement. For infrastructure teams, the value is straightforward: reduce uncertainty when a support case opens, keep escalation paths clear, and align service coverage with standard business operations. CX Level 1 is a practical fit when you want vendor-backed assistance without the cost of around-the-clock premium coverage. This service is especially relevant for environments where ISE supports critical network access decisions but incidents can be managed within business hours. It helps preserve operational continuity, supports faster case handling, and gives procurement a defined support term tied to the Cisco platform. Choose this option when you need a support plan that matches the service profile of a small secure network server deployment and the operational demands of an ISE application environment. Ideal For Supporting a Cisco ISE deployment that operates during standard business hours Maintaining vendor coverage for a small secure network server in an enterprise access-control stack Providing next-business-day response for non-24x7 identity infrastructure support needs Extending support coverage for procurement-managed Cisco software service renewals Why This Product 1 Business-hours support instead of 24x7 premium coverage 2 Next-business-day response for planned operational environments 3 Cisco-backed entitlement for ISE app deployments 4 Scoped for the Small Secure Network Server service profile