Cisco CX Level 1 8x5xNBD Nutanix Support | Professional Services — CON-L1NBD-HCIN8SNU

Protect Nutanix hyperconverged environments with Cisco CX Level 1 support designed for organizations that depend on stable infrastructure and disciplined response handling. This 8x5xNBD service provides business-hours coverage with next-business-day response, giving IT teams a defined support path when issues affect all-NVMe HCI deployments. For infrastructure leaders, the value is control. Instead of relying on ad hoc troubleshooting or stretching internal teams across every incident, this service adds a vendor-backed escalation layer aligned to enterprise support expectations. That matters when the platform underpins virtualized workloads, storage performance, and application availability. Cisco CX support helps reduce time spent diagnosing service-impacting issues and keeps remediation aligned to the platform’s support model. It is a practical fit for organizations that want dependable coverage for Nutanix environments without paying for around-the-clock response they may not require. For procurement teams, it also creates a clean, supportable service line item tied to a specific hardware and platform class. Ideal For Supporting Nutanix hyperconverged clusters in enterprise data centers Covering all-NVMe infrastructure used for virtualized production workloads Adding vendor escalation for business-hours operations teams Standardizing support coverage for procurement-managed infrastructure contracts Why This Product 1 Business-hours coverage instead of 24x7 support 2 Next-business-day response for planned support economics 3 Vendor-backed escalation for Nutanix HCI environments 4 Focused support scope for all-NVMe deployments