Cisco CX Level 1 8x5xNBD HCI Support | Nutanix, Enterprise — CON-L1NBD-HCIN8FRE

Maintain control of critical hyperconverged infrastructure with Cisco CX Level 1 support for Nutanix environments. This service is structured for organizations that want predictable 8x5 coverage and next-business-day response while keeping support aligned to operational priorities and budget discipline. For infrastructure teams, the value is in faster issue routing, clearer escalation paths, and access to Cisco-backed service processes when HCI incidents threaten availability or performance. It is a practical fit for environments where standard business-hour coverage is sufficient, but downtime still carries real cost. Compared with ad hoc break-fix support, this service gives procurement and operations teams a defined support motion tied to the installed HCI environment. That matters when you need to protect service levels, reduce time spent coordinating vendors, and keep internal teams focused on higher-value work. Use it to support production clusters, standardize response expectations, and add a layer of accountability around Nutanix-based infrastructure. For organizations balancing uptime requirements with cost control, it delivers the service structure enterprise IT expects. Ideal For Supporting production Nutanix clusters during standard business hours Adding vendor-backed escalation for HCI incidents Standardizing support coverage across distributed infrastructure sites Controlling support costs for stable enterprise environments Why This Product 1 Business-hour coverage instead of 24x7 premium support 2 Next-business-day response for predictable incident handling 3 Built for Nutanix HCI environments 4 Cisco-backed service structure for enterprise operations