Cisco CX Level 1 8x5xNBD for Catalyst CW9800M | Support Services — CON-L1NBD-EDUCW9HM

Maintain control over campus wireless operations with Cisco CX Level 1 8x5xNBD support for the Catalyst CW9800M Wireless Controller. This service is designed for organizations that depend on stable controller performance and need a defined support path when incidents occur. With 8x5xNBD coverage, support is aligned to standard business hours and next-business-day response expectations, helping IT teams manage service events without adding unnecessary premium coverage costs. Level 1 support provides a practical entry point for environments that want vendor-backed assistance for routine troubleshooting, case handling, and issue escalation. For infrastructure teams, the value is in consistency: a known support model, a Cisco-specific service path, and coverage tied to a critical wireless control platform. That matters when controller availability affects authentication, roaming, and access across the network. This service helps reduce uncertainty during incidents and supports more disciplined operational planning around the CW9800M platform. Ideal For Supporting a Cisco Catalyst CW9800M deployed in a campus wireless core Covering business-hour operations where next-business-day response is acceptable Providing vendor-backed support for routine controller incidents Standardizing support coverage for enterprise wireless infrastructure Why This Product 1 Business-hour coverage instead of 24x7 premium support 2 Next-business-day response model for predictable planning 3 Cisco-specific support path for Catalyst CW9800M 4 Entry-level service option for controlled support spend