Cisco CX Level 1 8x5xNBD Desk Mini Support | Cisco Services — CON-L1NBD-CS9XK9DE

Keep Cisco Desk Mini deployments supported with a service plan built for business-hour operations and next-business-day response. CX Level 1 8x5xNBD provides structured assistance for organizations that depend on collaboration endpoints to stay available, consistent, and easy to manage across the workday. This service is a strong fit for teams that want predictable support coverage without overbuying premium around-the-clock response. It helps IT organizations route issues through a defined support path, shorten time to diagnosis, and maintain a cleaner operational model for distributed desk-side collaboration hardware. For procurement teams, the value is straightforward: targeted support for a specific Cisco endpoint, aligned to standard coverage hours and a next-business-day response model. That makes it easier to match service levels to user criticality, control lifecycle costs, and protect the investment already made in Cisco collaboration hardware. When uptime matters, the right support tier matters too. This service is designed to keep the Desk Mini in service, reduce friction during incidents, and give IT a clear escalation path when users need help. Ideal For Supporting Cisco Desk Mini endpoints in office collaboration spaces Covering business-hour help desk escalation for user-facing devices Maintaining service continuity for distributed desk-side deployments Aligning support coverage to standard enterprise work schedules Why This Product 1 Business-hour coverage instead of 24x7 service 2 Next-business-day response for predictable support timing 3 Targeted support for Cisco Desk Mini deployments 4 Level 1 service tier for cost-aligned coverage