Cisco CX Level 1 8x5xNBD 25G to 10Gbps Upgrade | Enterprise Support — CON-L1NBD-FLSA1125

Protect upgrade windows and keep high-speed network changes moving with Cisco CX Level 1 support for 25G to 10Gbps transitions. Built for teams that need predictable response and structured assistance, this service helps reduce the operational risk that comes with bandwidth changes, compatibility checks, and cutover planning. The 8x5xNBD coverage model gives your team access during business hours with next-business-day response, making it a practical fit for planned maintenance and controlled rollout schedules. For organizations running latency-sensitive workloads, storage traffic, or backbone links, that level of support can be the difference between a clean migration and an extended incident. This service is designed for environments where network availability has direct business impact. It supports the kind of disciplined execution procurement and infrastructure leaders expect when the cost of delay is measured in lost productivity, missed SLAs, and recovery effort. Ideal For Migrating backbone links from 25G to 10Gbps Supporting planned maintenance during network refresh projects Reducing risk during bandwidth reconfiguration cutovers Backing enterprise infrastructure teams during business-hour operations Why This Product 1 Adds next-business-day response for planned network changes 2 Fits business-hour operations with 8x5 coverage 3 Targets 25G to 10Gbps upgrade scenarios 4 Provides vendor-backed support instead of ad hoc troubleshooting