Cisco CX Level 1 24x7x4OS Support for Hyperconverged vSAN Node — CON-L14OS-HCIVF8SN

Protect hyperconverged infrastructure with Cisco CX Level 1 support designed for all-NVMe vSAN node environments. The 24x7x4OS service model is built for teams that need continuous coverage and a defined response path when production workloads depend on fast issue handling. For infrastructure running dense virtualized workloads, support quality matters as much as hardware performance. This service helps reduce operational uncertainty by pairing around-the-clock availability with a four-hour onsite response target, giving IT teams a more disciplined way to manage incidents on critical nodes. It is a strong fit for organizations that standardize on Cisco hyperconverged platforms and need support terms that match the importance of the workload. By aligning service coverage to the node architecture, this offering helps preserve uptime, simplify escalation, and support the operational demands of modern vSAN deployments. Ideal For Supporting production hyperconverged clusters running VMware vSAN Covering all-NVMe nodes in latency-sensitive virtualized environments Maintaining service continuity for 24x7 operations teams Reducing incident response time for critical infrastructure nodes Why This Product 1 Faster response than standard business-hours support 2 Better fit for production clusters than basic coverage 3 Onsite response target supports critical incident handling 4 Cisco-aligned service for hyperconverged deployments