Cisco CX Level 1 24x7x4OS Secure Firewall | Support Service — CON-L14OS-FMC1700K

Keep Cisco Secure Firewall deployments supported with 24x7x4OS coverage built for security teams that cannot afford slow response times. When firewall availability or policy enforcement is at risk, this service gives organizations a direct path to Cisco support resources around the clock. The value is in reducing the time between incident detection and expert engagement. For environments protecting user traffic, remote access, and internet-facing applications, that difference can limit exposure and shorten disruption windows. It is especially relevant for enterprises that depend on a stable security perimeter and need formal support coverage to match the importance of the platform. For IT leaders, this service helps protect the operational value of the firewall investment. For procurement, it adds a clear support layer to a critical security control point, making the platform easier to justify in environments where uptime and response discipline matter. Ideal For Perimeter security environments requiring continuous vendor support Remote access and internet-facing firewall deployments Security operations teams needing faster escalation paths Enterprise firewall estates with formal support entitlements Why This Product 1 Provides support coverage rather than firewall software 2 Targets Cisco Secure Firewall environments 3 Includes 24x7 access for security incidents 4 Fits enterprises needing formal vendor entitlement