Cisco CX Level 1 24x7x4OS HCI 220cM8 Support | Enterprise Services — CON-L14OS-HCINXE3S

Keep hyperconverged infrastructure supported when uptime matters most. This Cisco CX Level 1 24x7x4OS service for the Compute Hyperconverged HCI 220cM8 provides continuous coverage with a four-hour onsite response target, helping teams move from incident to resolution with less delay. Built for environments where HCI nodes carry production workloads, this support offering gives IT operations a direct path to Cisco expertise after a fault is detected. It is suited to organizations that need predictable service handling, structured escalation, and vendor-aligned support for infrastructure that cannot wait for next-business-day attention. For procurement teams, the value is straightforward: reduce operational risk around a critical platform with a support contract tied to a specific Cisco HCI deployment. For architects, it adds a service layer that complements the hardware investment and helps preserve availability across compute, storage, and virtualization dependencies. For directors, it supports continuity planning without adding unnecessary complexity. This is the kind of coverage that justifies itself in production. When a hyperconverged stack underpins business applications, response time and service access matter as much as the platform itself. Ideal For Support production hyperconverged clusters running business-critical applications Cover remote or distributed sites that need rapid onsite response for HCI incidents Extend vendor support for Cisco infrastructure in enterprise data centers Reduce operational risk for teams responsible for always-on compute platforms Why This Product 1 Includes 24x7 coverage rather than business-hours-only support 2 Adds a four-hour onsite response target for critical incidents 3 Tied specifically to Cisco Compute Hyperconverged HCI 220cM8 4 Provides vendor-backed support for production infrastructure