Cisco CX LEVEL 1 24X7X4OS 48X 100M/1/2.5/5/10GT 6X 100G | Support — CON-L14OS-N9KC931

Protect business-critical switching infrastructure with Cisco CX Level 1 support designed for environments where downtime is expensive and response windows matter. This service package aligns with 24x7x4OS coverage, giving operations teams access to continuous support and a four-hour onsite response target when issues escalate beyond remote resolution. It is suited to high-port-count deployments that mix 100M, 1/2.5/5/10G access and 100G uplinks, where consistent service coverage helps preserve performance across access, aggregation, and backbone layers. For infrastructure teams, the value is not just faster response — it is the confidence to keep dense network fabrics supported under a defined service model. Choose this level when the cost of a support gap outweighs the premium of stronger coverage. It helps standardize escalation handling, reduce uncertainty during incidents, and keep operations aligned to a service commitment that matches enterprise network expectations. Ideal For Supporting campus aggregation switches with mixed-speed access ports Covering data center switching layers that depend on 100G uplinks Standardizing support for enterprise network refresh programs Maintaining service coverage for mission-critical production networks Why This Product 1 Faster onsite response than basic break-fix coverage 2 Better fit for dense switching than limited-hours support 3 Stronger continuity for mixed-speed networks than generic service plans 4 More suitable for critical infrastructure than low-touch support tiers